Our Alpacas love the Orchard grass Hay from Hay Now! It is so soft and green and oh my gosh the wonderful smell that they cannot resist!
Store owner replied: Thanks for your support Diann! :)
Customer Reviews
Overall rating: 4.8 / 5 from 24 reviews.
The best hay everβ€οΈ..My 2 Sr. horses absolutely love it. Very consistent . I'll never get hay anywhere else.. Your drivers are amazing .
Store owner replied: Jodi - so happy to hear you are enjoying the haynow.com service! We appreciate your support! π
My mare loves this hayβ¦ see her grabbing some extra, where itβs storedβ£οΈ
Store owner replied: Great to hear Lexi! π Thanks for sharing! π
Easiest hay delivery in over 15 years!!! Quality and care throughout the experience. We definitely will be ordering again.
Store owner replied: Lexi - glad you enjoyed it! Thanks for your business!
I actually received something other than what I ordered, but the customer service was excellent, and they took care of the issue right away. I will be ordering again!
Store owner replied: Sergei - thanks for your understanding - we do appreciate you support!
Nice green clean orchard grass hay. Delivery was easy, Driver very professional.
Don't have photos or videos yet but absolutely the best 2 nd cutting my horses have had since I been upstate NY.. Nice green soft hay. Especially for seniors. Delivery was awesome . Kept track of where driver was and Driver Tim was super professional. . Definitely found my new hay ..You guys ROCK....
Store owner replied: Hi Jodi - so glad you're liking the western orchard - its amazing! Thanks for your business! π
My draft horses absolutely love this hay. They waste nothing! Ed is just a great guy, Iβm thankful I can support his business.
Store owner replied: Thanks for sharing Stacy! π
Third delivery from HayNow.com and just as perfect as the previous two! Great communication, great pricing and superb delivery! Ed and his team are AMAZING, offering one-stop shopping for a variety of hay types. Order one day and your hay is delivered the next week! Hay is compressed, 18 bales to a pallet, shrink-wrapped and placed RIGHT WHERE YOU WANT IT!! Hay is tested, clean and bales are easy to manage. What could be better?? LOOOOOOVE this service!
Excellent service!!
Store owner replied: Barb - glad you enjoyed Haynow.com - we things it's wonderful too! π
The ordering process was easy. The delivery and stacking was done very well! The hay is really nice and my horses who are very fussy love it There were 2 things I didn't realize though and wish I had known. One was that the hay is compressed which doesn't go as far as non compressed hay bales and the other is that I could have asked for samples before making a decision on what type of hay I wanted. I don't know if I missed this information on your website, but It would have been good to know.
Store owner replied: Hi Catherine - glad you and your horses are enjoying the haynow.com service! Note on compressed bales vs. traditional bales, you may NOT need to feed as many compressed flakes at each feeding as they are dense and have some heft to them! The compressed bales weigh on average of 43 lbs each which is comparable to a traditional 2-string hay bale. Our main farm web-site does sell sample bales, you can reach that at www.nyhay.com/sample. The cost is $49 for a 43lb sample bales shipped in a box via UPS. Have a great summer! π
Better communication about delivery. The app was not updating correctly. For example, we could see the truck was parked yet our delivery was still 2 stops away and for hours before. We understand the nature of delivery the problem was communication. And this load of hay has the same excess of dust and scrapings as the last. Was hoping for better hay and service for the price paid. The driver was not at fault though believe he was irritated hearing again about the lack of communication.
Store owner replied: Hi Kim, I'm sorry we didn't meet your delivery expectations. When you tracked your order, the truck had already stopped for the evening β drivers are limited by law on daily hours, and when that happens we have to manually adjust the driver's overnight break in the tracking system. That step gets missed sometimes, and your order was delivered first stop the next morning around 5:47 a.m., so I'm confident that's what happened. We're not perfect, but we're working toward it. As for the hay: we offer a mold-free guarantee until fed. If you feel your hay should be replaced under that guarantee, please text a refund request to 315-400-2909. If the dust is from mold, we replace or refund; if it's from the hay being dry, we don't β it's harvested on the ground and isn't always perfect. We also carry hays at different price points, and please keep in mind a good portion of the cost is absorbed by trucking and delivery.
Drive was great left the hay right by our back gate
Store owner replied: Great to hear Wynn! Have a great summer!
great hay easy delivery and tim parry is the best
Store owner replied: Hey, We are so pleased to hear you had such a positive experience with our Western Straight Orchard Grass Hay, 2nd Cut. It's wonderful to know that you found the hay to be great and appreciated the ease of our delivery service. We'll be sure to pass along your kind words to Tim Parry, as his dedication to excellent service is something we truly value. Ensuring both the quality of our products and the efficiency of our service, including ground-level stacking with our forklift, is always our top priority for every customer. Thanks again for choosing HAYNOW.COM, and we look forward to serving you with your next order.
Incredible from the delivery to the excellent product. The hay is so soft, green and smells so good. From the minute I unpacked the pallet the alpacas dove in and love it - you have a customer for life - thank you. Excellent service and products all around
The communication on delivery day was excellent and accurate. The delivery person was friendly and accommodating. The hay was bundled and well protected with shrink wrap. The hay is compressed, while the bales look small, the bale expands when opened. The hay itself is soft, an interesting green that is very different than eastern hay because it dries faster, so maintains the color. My horses were skeptical at first, but then liked it. Some bales had more dust that others, such is the nature of hay. Because it is rebaled, it is a bit chaffy but if you pick it up a certain way, the flakes hold together. It is a viable alternative to buying local hay during difficult years where the local quality is not available.
The experience was great! It's easy to order. The updates on delivery are excellent. Once the delivery is on it's, you can track the driver so you know exactly when it's arriving. The hay is excellent and needless to say, my horses love it!
soft not weedy
It's always a pleasure. Awesome quality hayβ₯οΈ
Clean, soft and the horses love it.
Store owner replied: Glad the horses love it - that's really most important! Who cares what us humans think! π
Ed is great guy and makes great hay even my 36yr mini is eating it and he would never eat hay for yrs ..I highly recommend it you won't be sorry
Store owner replied: Kim - thanks so much for your kinds words - I'm blushing! π₯°
My ponies love this hay.
Excellent hay. Straight forward delivery. I would recommend this hay supplier.
I was not able tot track the shipment so it came a bit as a surprise..but a good one! Great and easy delivery and the horses love the hay!
Store owner replied: Thank you for your compliment Judy! Glad the horses loved it! :)
From Field to Bale: Watch the Process Begin
See how we harvest fresh-cut hay with precision and care. Timing, technique, and teamwork β it all starts here.
Technology That Keeps Hay Dry and Clean
Get a behind-the-scenes look at our Chinook Drying System and Hunterwood Hay Press. Quality starts with innovation.
Customer Reviews
Overall rating: 4.8 / 5 from 24 reviews.
Our Alpacas love the Orchard grass Hay from Hay Now! It is so soft and green and oh my gosh the wonderful smell that they cannot resist!
Store owner replied: Thanks for your support Diann! :)
The best hay everβ€οΈ..My 2 Sr. horses absolutely love it. Very consistent . I'll never get hay anywhere else.. Your drivers are amazing .
Store owner replied: Jodi - so happy to hear you are enjoying the haynow.com service! We appreciate your support! π
My mare loves this hayβ¦ see her grabbing some extra, where itβs storedβ£οΈ
Store owner replied: Great to hear Lexi! π Thanks for sharing! π
Easiest hay delivery in over 15 years!!! Quality and care throughout the experience. We definitely will be ordering again.
Store owner replied: Lexi - glad you enjoyed it! Thanks for your business!
I actually received something other than what I ordered, but the customer service was excellent, and they took care of the issue right away. I will be ordering again!
Store owner replied: Sergei - thanks for your understanding - we do appreciate you support!
Nice green clean orchard grass hay. Delivery was easy, Driver very professional.
Don't have photos or videos yet but absolutely the best 2 nd cutting my horses have had since I been upstate NY.. Nice green soft hay. Especially for seniors. Delivery was awesome . Kept track of where driver was and Driver Tim was super professional. . Definitely found my new hay ..You guys ROCK....
Store owner replied: Hi Jodi - so glad you're liking the western orchard - its amazing! Thanks for your business! π
My draft horses absolutely love this hay. They waste nothing! Ed is just a great guy, Iβm thankful I can support his business.
Store owner replied: Thanks for sharing Stacy! π
Third delivery from HayNow.com and just as perfect as the previous two! Great communication, great pricing and superb delivery! Ed and his team are AMAZING, offering one-stop shopping for a variety of hay types. Order one day and your hay is delivered the next week! Hay is compressed, 18 bales to a pallet, shrink-wrapped and placed RIGHT WHERE YOU WANT IT!! Hay is tested, clean and bales are easy to manage. What could be better?? LOOOOOOVE this service!
Excellent service!!
Store owner replied: Barb - glad you enjoyed Haynow.com - we things it's wonderful too! π
The ordering process was easy. The delivery and stacking was done very well! The hay is really nice and my horses who are very fussy love it There were 2 things I didn't realize though and wish I had known. One was that the hay is compressed which doesn't go as far as non compressed hay bales and the other is that I could have asked for samples before making a decision on what type of hay I wanted. I don't know if I missed this information on your website, but It would have been good to know.
Store owner replied: Hi Catherine - glad you and your horses are enjoying the haynow.com service! Note on compressed bales vs. traditional bales, you may NOT need to feed as many compressed flakes at each feeding as they are dense and have some heft to them! The compressed bales weigh on average of 43 lbs each which is comparable to a traditional 2-string hay bale. Our main farm web-site does sell sample bales, you can reach that at www.nyhay.com/sample. The cost is $49 for a 43lb sample bales shipped in a box via UPS. Have a great summer! π
Better communication about delivery. The app was not updating correctly. For example, we could see the truck was parked yet our delivery was still 2 stops away and for hours before. We understand the nature of delivery the problem was communication. And this load of hay has the same excess of dust and scrapings as the last. Was hoping for better hay and service for the price paid. The driver was not at fault though believe he was irritated hearing again about the lack of communication.
Store owner replied: Hi Kim, I'm sorry we didn't meet your delivery expectations. When you tracked your order, the truck had already stopped for the evening β drivers are limited by law on daily hours, and when that happens we have to manually adjust the driver's overnight break in the tracking system. That step gets missed sometimes, and your order was delivered first stop the next morning around 5:47 a.m., so I'm confident that's what happened. We're not perfect, but we're working toward it. As for the hay: we offer a mold-free guarantee until fed. If you feel your hay should be replaced under that guarantee, please text a refund request to 315-400-2909. If the dust is from mold, we replace or refund; if it's from the hay being dry, we don't β it's harvested on the ground and isn't always perfect. We also carry hays at different price points, and please keep in mind a good portion of the cost is absorbed by trucking and delivery.
Drive was great left the hay right by our back gate
Store owner replied: Great to hear Wynn! Have a great summer!
great hay easy delivery and tim parry is the best
Store owner replied: Hey, We are so pleased to hear you had such a positive experience with our Western Straight Orchard Grass Hay, 2nd Cut. It's wonderful to know that you found the hay to be great and appreciated the ease of our delivery service. We'll be sure to pass along your kind words to Tim Parry, as his dedication to excellent service is something we truly value. Ensuring both the quality of our products and the efficiency of our service, including ground-level stacking with our forklift, is always our top priority for every customer. Thanks again for choosing HAYNOW.COM, and we look forward to serving you with your next order.
Incredible from the delivery to the excellent product. The hay is so soft, green and smells so good. From the minute I unpacked the pallet the alpacas dove in and love it - you have a customer for life - thank you. Excellent service and products all around
The communication on delivery day was excellent and accurate. The delivery person was friendly and accommodating. The hay was bundled and well protected with shrink wrap. The hay is compressed, while the bales look small, the bale expands when opened. The hay itself is soft, an interesting green that is very different than eastern hay because it dries faster, so maintains the color. My horses were skeptical at first, but then liked it. Some bales had more dust that others, such is the nature of hay. Because it is rebaled, it is a bit chaffy but if you pick it up a certain way, the flakes hold together. It is a viable alternative to buying local hay during difficult years where the local quality is not available.
The experience was great! It's easy to order. The updates on delivery are excellent. Once the delivery is on it's, you can track the driver so you know exactly when it's arriving. The hay is excellent and needless to say, my horses love it!
soft not weedy
It's always a pleasure. Awesome quality hayβ₯οΈ
Clean, soft and the horses love it.
Store owner replied: Glad the horses love it - that's really most important! Who cares what us humans think! π
Ed is great guy and makes great hay even my 36yr mini is eating it and he would never eat hay for yrs ..I highly recommend it you won't be sorry
Store owner replied: Kim - thanks so much for your kinds words - I'm blushing! π₯°
My ponies love this hay.
Excellent hay. Straight forward delivery. I would recommend this hay supplier.
I was not able tot track the shipment so it came a bit as a surprise..but a good one! Great and easy delivery and the horses love the hay!
Store owner replied: Thank you for your compliment Judy! Glad the horses loved it! :)